A Hunter's Story

As with every patch, comes the inevitable glitches.  They’ve already done a mini patch fix, which is good.  But the fix I’m really hoping for?  The Call Stabled Pet bug.  Yes, if you are using this ability while using the random dungeon finder beware.  It doesn’t seem it’s a problem if your entire group is from the same server, but it definitely is when you have cross-servers.  The bug?  The 5 minute cooldown goes up to 25 days.  Mine’s now down to something like 22 days, and still ticking.  I’m curious though – will the GM’s answer my ticket before the CD is up?  I’ve had it open for days.

Now, a guildie had another problem and put in the magic key words since it was a more immediate problem, which got him a GM within an hour or so (If you don’t know the key words, I won’t tell you.  And no, I’m not going to cheat and use them in my ticket since the issue is just an annoyance, not crucial – it’d be like skipping in line).  While he had the GM, he asked about my issue (they asked if he had any other questions, so that works, right?  Lol.) and they said yes, it’s a known issue and to keep doing what I am (using a regular stable, and leaving the ticket open).  But it begs the question – if they have the system in place to track for key words and phrases… why don’t they use it for known issues?  Wouldn’t it be great customer service (in comparison to what they have – certainly there’s even better than this small thing I suggest) if they found the key words for this glitch, then auto-replied with a status update, saying it’s a known issue and instructing you to stay/not stay in the ticket queue?  Or anything?  If someone in my office took more than 1 business day to reply to a customer, that might be ok depending on the issue and whether or not they got back within 2 business days.  If they did it to more than one customer, or if they were like Bliz and don’t respond for days on end – then there would be consequences.  It’s just plain terrible customer service.

Luckily, it’s not that big of an issue, and only really just an annoyance.  Hell, it goes back to the days before the ability existed.  So my frustration is more, once again, with Bliz’s poor customer service than the actual issue.  Probably because my own field is directly related to Customer Service, but oh well.  I expect glitches, especially when making changes of the caliber they did.  I just also expect some measure of Customer Satisfaction be included in their Customer Service.

Sooo I did have time to jump in last night.  Conference call got done early, and I just stayed up way too late.  Aside from the typical patch-day nightmares (“Additional instances cannot be launched…”, Dalaran nightmare lag, etc.), it was pretty good.  The new instances are fun, and a bit of a challenge.  I even picked up a new crossbow!  Rest of the stuff was mostly shaman gear (no one could use) or tank gear.  Very nice, is dungeon queuing that lets you port right from dungeon to dungeon.  Also nice is the random heroic option, which means we don’t have to sit around going “what dungeon do you want to do?”.

But nicest of all…  It looks like the Hunter Misdirect is finally fixed.  Not only that, but AoE Damage seems to work as well.  Thus we’re no longer limited to pulling 3 mobs weakly onto the tank – we can actually AoE a group onto them!  Or more importantly, once we hit MD, we can actually lay into a target without fearing that we’ll be pulling agro by our 6^th shot…  Yay!

Now if they just fix it so we can actually get the schematics for epic ammo…  I understand that it’s epic ammo – should take a little effort to get.  But after ages of gnomish/goblin engineering not really mattering, it seems so random to make bullets go to one and arrows to the other.  Not to mention, why does the schematic have a rep requirement and the ammo not?  Doesn’t that basically defeat the purpose of trying to get the schematic?  I mean, to get the bullets, I don’t need the rep, but to make the bullets someone else needs to get the rep.  Just seems a little weird to me.  Seems the schematic and the ammo should both have the requirement.  Oh well.  I doubt I’ll buy the ammo, and at some point I’ll get the rep up and then I’ll make them.  So not a big deal.  Just seems a little odd.

I should be excited, except I have a full day of work, conference call this evening, and MBA to do.  I guess that means that 3.3 goes live for this Hunter tomorrow instead…  More comments on the patch after I have a chance to see them!  Lol.